Payments & Refund Policy
- Total Compensation : The Artist’s fee for services will be outlined in the engagement agreement or as discussed during the booking process. Fees are listed in Indian Rupees (INR) and include applicable taxes. The total amount will be displayed in the payment link, on the checkout page, or invoiced directly to the user.
- Advance Payment : A 50% advance payment is required to confirm any booking. This advance guarantees the Artist’s availability for the scheduled date and time. Failure to make this payment on time may result in the cancellation of the booking.
- Final Payment : The remaining balance is due before the Artist’s performance on the event day. If payment is not completed, the Artist reserves the right to withdraw from the engagement without refunding the advance. Payments must be made through the website’s payment gateway, transferred to the bank account, or as agreed upon in the booking terms.
- Discounts and Offers : Special offers or discounts provided by Rudraksh Singh (“Artist”) are valid solely for the specific quotation, transaction, or invoice to which they are explicitly applied. Such offers or discounts shall not be deemed applicable to any other transactions, quotations, or future engagements. The Artist reserves the right to modify, withdraw, or terminate any deals, offers, or discounts at its sole discretion and without prior notice.
- Refunds and Cancellations : Refund Policy for Cancellations: For cancellations made more than 30 days before the event or shoot, the user will receive a partial refund, minus a 50% cancellation fee of the advance. This policy ensures fair compensation for the Artist’s scheduling commitments. Non-Refundable Cancellations: Cancellations made within 30 days of the event or shoot are non-refundable. Due to the high demand for bookings, last-minute cancellations prevent the Artist from rescheduling with other clients, which is why these cancellations are non-refundable. Extenuating Circumstances: In rare situations, such as unforeseen emergencies, the Artist may issue a discretionary refund or reschedule the event. Refunds will be processed via the same payment method used within 14 business days of the cancellation.
Cancellations and Rescheduling by the Artist :
- Artist-Initiated Cancellations : If the Artist cancels the engagement due to unforeseen circumstances or illness, the user will be notified promptly. In such cases, the user may receive a full refund or the option to reschedule. The Artist will assist in recommending a suitable alternative if requested.
- Rescheduling Policy : If rescheduling is required, both parties will agree on a new date. Any additional costs will be borne by the user. Rescheduling is only permitted if mutually agreed upon and may involve additional fees based on the new date and logistics.
- Postponements : In case of postponement due to external factors, the user and the Artist will agree on new terms for the engagement, including adjustments to payment and service terms. The user is responsible for any logistical or additional costs resulting from postponements.
Payment Security and Data Protection :
- Secure Payment Gateway : Payments made through this website or associated payment gateways are processed securely to protect user data. All transactions are encrypted, and no sensitive information is stored on the website. Users are encouraged to review the payment processor’s privacy policy.
- Personal Data : Personal information provided during booking is used only for completing transactions and managing bookings. The Artist respects users’ privacy and will not share data with unauthorized third parties.
- Compliance with Privacy Laws : The Artist is committed to complying with relevant privacy regulations to protect user information. Any requests for data access, rectification, or deletion can be directed to the Artist’s management.
Communication for Payments, Refunds, and Scheduling Changes :
- Email : For all communication regarding payments, refunds, or scheduling changes, please email us at team@rudrakshsingh.com.
- Phone / WhatsApp : Alternatively, you can reach us via call or WhatsApp at +91 9819196467 for immediate assistance with your booking or event details.
We look forward to providing you with an exceptional experience and seamless service.